Last update: 11th July, 2025
At Crypto Wallet, we understand the importance of privacy and want to ensure that you are informed and feel comfortable about how your personal data is processed.
In our Privacy Policy, we acknowledge that there are numerous privacy laws and regulations worldwide, each with its own set of requirements. We are committed to adhering to these laws and regulations and strive to uphold the highest standards of privacy protection.
By accessing and using Crypto Wallet (referred to as “Wallet,” “us,” or “we”), you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. What personal data do we collect?
1.1. Personal data refers to any information that can identify you. We want to assure you that we only collect your personal data in accordance with applicable laws. There are three main ways we collect your personal data:
1.2. Personal data we directly collect from you may include:
1.3. Personal data we may generate about you or collect from third parties:
1.4. We do not collect personal data from individuals under the age of 18. If you are younger than 18, you are not permitted to submit any personal data to us or use Crypto Wallet Services.
2. How do we collect personal data?
2.1. We collect personal data when you:
2.2. We may work with third parties, for example, business partners, technical service providers, analytics providers, and search information providers. If we receive data about you from them, we will always seek assurances that they are providing it to us in accordance with data protection laws and that they are transparent with you that they may share your data with us.
2.3. We may use this information to update our records about you to keep them accurate.
3. What are the legal basis and purposes for data processing?
3.1. We use the information we collect from and about you within Wallet for a variety of business purposes, including to provide you with full access to the Services; improve the design and functionality of Wallet; communicate with you in order to fulfill orders and other requests, respond to your questions, and communicate with you; respond to questions or technical problems; provide support and security; and as more fully described in this Privacy Policy.
3.2. We may also use your information within Wallet for commercial purposes, including sending you and similar consumers’ direct marketing; we also may send you an advertisement from Wallet about our business partners if we have your consent to receive such information; or otherwise with your permission or as permitted by law.
Wallet processes personal data for the following purposes and on the following legal bases:
| Purpose | Legal basis |
|---|---|
| To provide you with our Services | Performance of a contract to which the data subject is party |
| To communicate with you | Performance of a contract to which the data subject is party |
| To provide technical and other customer support | Performance of a contract to which the data subject is party |
| To protect the security or integrity of the Wallet by protecting against and preventing violation of the User Agreement and Anti-Money Laundering/Combating the Financing of Terrorism policies and other applicable policies, including automated abuses, such as spam, phishing, and DDoS attacks, misuse of services, unauthorized transactions, and other liabilities. | Legitimate interest |
| To improve attractiveness of Services, User experience, design and functions of the Wallet | Legitimate interest |
| For conventional direct marketing in order to fulfill orders and other requests, respond to your questions and communicate with you; to send you technical notices, updates, administrative messages, security alerts, information regarding changes to User Agreement and other applicable policies | Legitimate interest |
| To provide targeted advertisement and to evaluate for marketing purposes certain personal aspects relating to the data subject | Consent |
| For security and fraud prevention, and to ensure that our sites and apps are safe and secure and used in line with our User Agreement | Legitimate interest |
| To comply with applicable laws (including anti-money laundering regulations, data protection laws) | Legal obligation |
Wallet reserves the right to process your personal information for any additional purposes for which you have expressly granted consent, by filling out an electronic form made available by us.
4. How do we protect your personal data?
4.1. We implement comprehensive measures to safeguard your data, including secure server storage and a range of technical and organizational precautions aimed at reducing the risks of loss, misuse, unauthorized entry, exposure, and modification. Our security protocols encompass firewalls, data encryption, and both physical and digital access controls at our data centers.
4.2. Despite our rigorous efforts to secure your personal data, we acknowledge that data transmission over the Internet cannot be guaranteed to be completely secure. Consequently, any data you send through our website is at your own risk. Once we receive your data, we utilize stringent procedures and robust security features to thwart unauthorized access. Moreover, we are committed to upholding a high standard of data security and actively working to avert data breaches, leaks, and other forms of unauthorized access. Nonetheless, we recommend practicing caution and vigilance while engaging with our Services, underscoring the importance of adopting protective measures during your interactions with our Services.
5. How long do we keep your data?
Wallet stores personal data as long as it is required to achieve the purposes of its processing. We retain all personal data collected for the duration of your use of our Services and for the period required by law, but no more than 5 years since the termination of your business relationship with us.
6. Who processes your data?
7. To whom is your personal data disclosed?
7.1. Disclosure to service providers: Wallet shares personal data with third-party partners and service providers who act as data processors, handling personal data on our behalf and in accordance with our instructions. We only share the specific personal information necessary for them to deliver the Services we offer or third-party services you have requested through Wallet.
Additionally, we may use Artificial Intelligence (AI) to process certain data to enhance the efficiency and compliance of our Services. However, no decisions are made solely based on AI processing — all decision-making processes involving personal data are subject to human verification.
7.2. Disclosure to auditors and legal consultants: your personal data may be shared in situations like external and security audits, or with legal and other advisors to address and investigate security issues, potential risks, complaints, and similar concerns.
7.3. Disclosure to law enforcement, regulatory agencies, or authorized third parties: Wallet might share personal information as required by law and regulatory duties to comply with inquiries from regulatory bodies, government and law enforcement agencies, as well as courts and legal mandates.
7.4. Disclosure to other Users: your personal data may be shared with other Users when necessary to provide the requested Services, ensure security, or facilitate verification processes.
7.5. Disclosure to other recipients: your data may be shared with any individual or entity you direct us to send your data to, such as via a link, or with those you have authorized to receive your personal data.
7.6. Wallet takes several steps internally to ensure that agreements with recipients of personal data include the required terms and provide adequate protection of User data. These steps typically involve collaboration between the legal team and the security team. Here's an outline of the procedure:
8. What are your rights?
You have the following rights with regard to your personal data (although these rights may be limited in some circumstances):
8.1. Right to information: You have the right to be informed about the collection and processing of your personal data. This includes details about the purpose of processing, types of personal data collected, recipients of the data, and retention periods.
8.2. Right to access: You have the right to access the data we hold about you. We may need you to verify your identity before we release any personal data to you, where necessary.
8.3. Right to erasure: You have the right to request that we rectify or delete any personal data that we hold about you. Please note that in this case, we will still keep your data as we are required to do so by law, but in no way more than 5 years after the termination of the business relationship.
8.4. Right to restrict: You have the right to restrict your use of personal information in certain circumstances, including if the data is inaccurate, our use of the information is unlawful, or if we no longer need to use the data for the purposes for which we hold it.
8.5. Right to object: You have the right to object to the processing of your personal information in certain circumstances (including an absolute right to stop your data from being used for direct marketing purposes).
8.6. Right to data portability: You have the right to obtain personal data we hold about you in a structured, electronic format and to transmit such data to another data controller, where this is (a) personal data that you have provided to us and (b) if we are processing that data on the basis of your consent (such as your marketing preference information).
8.7. Right to lodge a complaint: If, for any reason, you are not happy with the way that we have handled your personal data, please contact us. If you are still not happy, you have the right to make a complaint to the supervisory authority.
8.8. The above rights are not absolute and can be reasonably limited, for example, when the exercise of such a right adversely affects the rights and freedoms of others. To exercise any of the rights mentioned above, please send a request to @wallet_supportbot.
9. Cross-border data transfers
Your personal data might be transferred to countries outside of your territory of residence to facilitate and enhance the Services, in line with this Privacy Policy. These transfers could occur under circumstances such as:
When we transfer the personal data of Users, we rely on the approved transfer mechanisms deemed ‘adequate’ under applicable laws.
10. Updates
Wallet may change this Privacy Policy from time to time at its sole discretion. By continuing to use Wallet, you agree to be bound by these updates and changes to the Privacy Policy.